Privacy policy

The main personal information collected by SOS Grossesse Estrie is as follows:

Customers

• First and last name;
• Phone number;
• E-mail us;
• City;
• Gender identity;
• Age group;
• Any other personal information not requested (for example, personal information voluntarily disclosed in an e-mail).

* All of the above information is disclosed either voluntarily by customers or involuntarily (depending on the means used to obtain assistance, such as telephone, e-mail, etc.). Information may also be requested only if necessary and relevant to the intervention.

Members and volunteers

• First and last name;
• Phone number;
• E-mail us;
• Address;
• Gender identity;
• Age group;
• Any other personal information not requested (for example, personal information voluntarily disclosed in an e-mail).

SOS Grossesse Estrie uses the personal information collected for the following purposes:

• Identify and manage members;
• Communicate with its members and those who contact the organization;
• Offer your services;
• Follow-up, if necessary;
• Improve our services, advertising and communications;
• Meet legal obligations;
• Compile statistics.

1- Voluntarily

SOS Grossesse Estrie asks you to voluntarily provide personal information for the following actions:

• Membership of the organization;
• Register for an activity or group;
• Subscribe to our newsletter;
• Presentation of a donation;
• Request for a workshop, kiosk, training, etc;
• Sending an electronic message (via the website, chat platform or e-mail).

2- Through the use of cookies and pixels

A cookie is a small data file that a Web page server transfers to the browser, which then saves it on the hard disk drive. Its purpose is to save time on subsequent visits and to evaluate website activity.

SOS Grossesse Estrie uses a banner to inform visitors to its website of the presence of cookies and to obtain their prior consent.

A pixel is a graphic element that is embedded in the code of websites, online advertisements or e-mails. Pixels are used to analyze and understand user behavior and interests in order to optimize promotional strategies.

SOS Grossesse Estrie uses pixels associated with the web analytics tools Google Analytics and Facebook pixel.

The information automatically transmitted by the use of these technologies does not personally identify the individuals concerned. It is used to improve navigation and for statistical purposes only.

The main information collected by cookies and pixels is as follows:

• IP address;
• Type of browser and operating system used;
• Pages visited on the website;
• Other websites visited before visiting the SOS Grossesse Estrie website;
• Device used (mobile device or PC);
• Reference URL (address of previously visited page);
• Clickstream data (information about how a person moves around the website, what they are looking for and which links they click on);
• Click-through rate;
• Time and date of page consultation;
• Opening hours and e-mail transmission.

Note: Personal information posted, used or disclosed through Google, Facebook, Instagram and YouTube is subject to the privacy policies of those sites and is not covered by this policy.

SOS Grossesse Estrie has implemented technical, physical and administrative security measures to protect personal information in its possession against loss, theft and unauthorized access.

Some of the safety measures implemented by SOS Grossesse Estrie :

• Use strong passwords;
• Use of a virtual private network(SurfShack);
• Use of anti-spam, anti-virus and firewall software(BitDefender);
• Hosting of physical and IT data in secure environments;
• Implementation of an IT security policy and a privacy protection policy;
• Staff training and awareness of best practices in digital security.

SOS Grossesse Estrie retains personal information for the longer of the following periods:

• The time required to achieve the objectives for which they were collected;
• The retention periods stipulated by laws and regulations to meet related legal and accounting obligations (maximum of seven years).

Personal information that is no longer required for the purposes described in the previous point is destroyed or deleted from all media to ensure that the information contained therein can never be recovered.

Paper files containing personal information are destroyed by shredding, while electronic data is deleted. Hard drives on computer equipment no longer used by SOS Grossesse Estrie are formatted before being removed.

Under no circumstances does SOS Grossesse Estrie disclose, sell or rent personal information to third parties for marketing purposes or for any other purposes except those required to comply with legal requirements.

If you believe that SOS Grossesse Estrie has improperly collected, used or disclosed your personal information, you may file a written complaint with the person responsible for the protection of personal information within the organization.

The complaint must be made within thirty days of the date on which you became aware of the alleged violation or should have become aware of it.

The complaint must include the following elements:

• A detailed description of the privacy-invasive situation;
• A precise description of the nature and extent of the alleged violation;
• Identifying the parties involved;
• The date or period of the alleged violation;
• Your expectations regarding the desired results.

A notice will be sent to you by e-mail to confirm receipt of your complaint.

The person responsible for the protection of personal information will carefully examine your complaint and communicate with you and the parties involved in order to gather all the information necessary to understand the circumstances surrounding the problematic situation (if necessary).

SOS Grossesse Estrie will take the appropriate steps to resolve the situation quickly, and will follow up with the parties involved in the complaint to ensure that appropriate corrective or remedial action is taken.

The person responsible for the protection of personal information will contact you to inform you of the measures that have been put in place and to answer any questions you may have.

Do you have a question or comment about privacy at SOS Grossesse Estrie?

Please do not hesitate to contact the person in charge:

Ms. Paskale Hamel,
Executive Director, SOS Grossesse Estrie

direction@sosgrossesseestrie.org
819 822-1147